Red Hause Studio Privacy Policy

Who This Policy Covers

This Privacy Policy applies to Red Hause Studio, our website at redhausestudio.com, our online client portal, and the Red Hause Studio mobile app. The mobile app may be published or technically managed by ERICKS WEBS DESIGN LLC on behalf of Red Hause Studio.

By using our website, app, booking tools, memberships, packages, events, shop, or studio services, you agree that your information may be handled as described in this policy.

Information We Collect

We collect information needed to operate the studio, manage bookings, process payments, keep clients informed, and provide a safer client experience.

Account and Profile Information

• Name, email address, phone number, username, and password-related account information.
• Optional profile details, such as profile photo, birthday, contact preferences, and other account settings you choose to provide.
• Waiver acceptance records, policy acknowledgements, and related consent information.

Booking, Membership, and Studio Activity

• Classes, sessions, events, workshops, reservations, cancellations, no-shows, late-cancel records, and attendance history.
• Membership status, package credits, free pass redemptions, promotional access, and payment-related status.
• Friend pass invite details, including guest name, email, phone number if provided, waiver acceptance, and class roster status.

Purchases and Payments

• Purchase history for memberships, packages, drop-in classes, events, fees, and self-serve shop items.
• Payment status, transaction references, checkout records, refunds or credits, and related support notes.
• Full card numbers are not stored by Red Hause Studio. Payments are processed through Stripe or another secure payment provider.

Mobile App and Device Information

• Push notification tokens, device platform, app version, and basic technical information needed to support reminders and app functionality.
• App actions related to login, bookings, purchases, notifications, profile settings, and support requests.
• If you allow photo access, the app uses it so you can choose a profile photo for your account.

Website and Technical Information

• IP address, browser type, device information, pages visited, cookies, and similar technical data used to keep the website secure and functional.
• Information submitted through contact forms, registration forms, staff forms, reviews, or other website features.

How We Use Information

• Create and manage client accounts.
• Book, cancel, reschedule, and confirm classes, sessions, events, and friend pass guests.
• Manage memberships, packages, credits, free passes, discounts, no-show fees, late-cancel fees, and shop purchases.
• Send transactional emails, app notifications, class reminders, account notices, waiver links, and service updates.
• Provide customer support and respond to questions.
• Improve website, app, booking, and studio operations.
• Protect the studio, clients, staff, systems, and payment processes from abuse, fraud, errors, or unauthorized access.

Notifications and Communications

We may send emails, app push notifications, or other messages related to your account, bookings, purchases, reminders, schedule changes, no-show or fee notices, friend pass invitations, events, and studio updates.

You can manage push notification permissions from your device settings. Some transactional messages are required to operate your account and cannot always be turned off while you continue using our services.

Payments and Stripe

Red Hause Studio uses Stripe for secure payment processing. When you pay for a membership, package, event, class, fee, or shop item, Stripe may collect and process your payment information according to its own privacy and security practices.

Red Hause Studio receives payment status and transaction information needed to confirm your purchase, update your account, and provide support. We do not store full credit card numbers on our website or app.

Social Login

If you sign in with Google, Apple, or another supported provider, we may receive basic account information such as your name, email address, and provider account identifier. This information is used to create or connect your Red Hause Studio account.

How We Share Information

We do not sell your personal information. We may share information only as needed to operate the studio and provide services, including with:

• Payment processors such as Stripe.
• Website, app, hosting, email, notification, booking, analytics, and technical service providers.
• Apple App Store, Google Play, Google, Apple, or other platform providers when needed for app login, distribution, notifications, or account functionality.
• Studio staff or authorized administrators who need access to manage bookings, attendance, memberships, purchases, support, and safety.
• Legal, safety, or compliance contacts when required by law or needed to protect rights, safety, or security.

Data Security

We use reasonable technical and organizational measures to protect account, booking, payment-status, and client information. No online system can be guaranteed 100% secure, but we work to limit access and use trusted service providers for sensitive functions such as payments.

Data Retention

We keep information for as long as needed to provide services, manage accounts, maintain booking and purchase records, satisfy legal or accounting needs, resolve disputes, prevent fraud, and support studio operations.

Your Choices and Requests

You may contact us to request help with updating, correcting, or deleting account information. Some records, such as payment history, attendance, waiver records, safety records, and legal or accounting information, may need to be retained even if your account is no longer active.

You can also control certain app permissions, such as notifications and photo access, through your device settings.

Children and Minors

Our services are intended for clients who are allowed to participate in studio activities. If a minor participates, a parent or guardian may be required to provide consent, complete waivers, or manage account-related information.

Changes to This Policy

We may update this Privacy Policy as our website, app, services, or legal requirements change. The updated version will be posted on this page with a new last updated date.

Contact Us

If you have questions about this Privacy Policy, your account, or your data, contact Red Hause Studio: